Shipments and Returns

1 Shipping and delivery of Products

1.1 The Vendor ships its products to Italy via leading express couriers. Order processing times are counted on business days only (Monday through Friday, excluding holidays).
For deliveries in Italy we expect Standard delivery: 4 to 6 working days.
For deliveries outside the Italian territory we expect from 10 to 15 working days. In any case, the Seller reserves the right to deliver the ordered products within the maximum period of 30 days from the Order Confirmation email.

1.2 The Seller undertakes to do everything necessary to respect the delivery times indicated above, but cannot under any circumstances be held responsible for damages or inconveniences caused by any delays.

1.3 The countries to which the Seller ships are: Europe, South America and North America.

1.4 The cost for each shipment, associated with an order, will vary based on the following parameters: the place of destination and the total weight of the Products purchased with the single order, and will in any case be explained both during the transmission procedure of the order and in the Order Confirmation.

1.5 All the above costs are to be understood as inclusive of VAT, to the extent applicable by law.

1.6 The Customer is required to always check the number and integrity of the packages. In the event of anomalies or damage, the complaint must be made immediately to the courier, refusing delivery and promptly reporting the incident to Customer Service. The replacement and redelivery costs will be entirely borne by the Seller.

1.7 Delivery via express shipping is intended to be at street level and will be carried out, unless otherwise indicated, from Monday to Friday during normal office hours (from 9:00 to 18:00), excluding national holidays.

2. Cancellation of the Order

2.1 Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders not yet processed (marked with the status "in progress or awaiting payment") by contacting Customer Service via the form at https://miryce.com/en/contacts/ .

2.2 It is not possible to cancel an order once the shipping process has begun.

2.3 In the event that, at the time of canceling an order, the corresponding payment has already been made, it will be necessary to contact Customer Service to proceed with the refund procedure (as described in the "Refund times and methods" section).

3. Guarantees and after-sales assistance interventions

3.1 The Products offered on the Site are exclusively top quality products.

4.2 The Seller does not sell irregular products or products of lower quality than the corresponding standards offered on the market.

3.3 The essential characteristics of the products are indicated on the Site corresponding to each Product detail page. However, the images and colors of the products offered for sale may not correspond to the real ones due to the Internet browser and monitor used. It is therefore understood that, without prejudice to the indications relating to the label, the Customer will not be able to make any exceptions against the Seller and/or the Supplier, in the event that the packaging of the Product delivered does not coincide with the image of the Product shown on the Site as to color/shape/size. In fact, the Seller reserves the right to modify the packaging of the Product at any time.

3.4 The Seller pays the utmost attention to ensuring that what is described and presented on the site is consistent with what is shown on the label on the product packaging. In any case, it is underlined that, where differences are found, the label and instructions for use of the Product provided by the Supplier will always prevail.

3.5 Upon delivery of the purchased Product by the courier, the Customer is required to check that the number of packages delivered corresponds to what is indicated in the transport document and that the packaging is intact, not damaged, wet or otherwise altered , even in the closing materials (adhesive tape or metal straps). Upon receipt of the Products the Customer must:

– make sure that the packaging is intact. Otherwise you must NOT collect the Products and leave them with the courier. If this occurs, the Customer is required to promptly notify the Seller in order to promptly resend the purchased goods;

– sign the goods receipt document presented by the courier always inserting the words “ACCEPTED WITH RESERVATION”. In this way it will be easier and faster to obtain any reimbursement for damage attributable to transport;

– photograph the package – if the Products received are damaged or incomplete/inaccurate – both outside and inside so that, in the event of a refund request, the Seller may request such material to verify the actual problem.

Once the courier document has been signed, the Customer will not be able to raise any objections regarding the external characteristics of the delivered items and the risk of loss or damage to the Products will for all intents and purposes transfer to the Customer.

3.6 The Seller is responsible towards the consumer for any lack of conformity existing at the time of delivery of the product and for hidden defects that appear within two years of such delivery. The Customer may request intervention under warranty, through the contact form on the site within 60 (sixty) working days from the date of receipt of the products (for obvious defects) or from the discovery of the defect (for hidden defects) specifying the reason " warranty for non-compliant product", the order code and the reason for the complaint. The Seller, having verified compliance with the above, will indicate to the Customer the procedures envisaged for the repair or replacement of the product under warranty. The Seller, where necessary, will arrange, at its own expense, to have the defective Product collected via an express courier, directly from an address indicated by the Customer. After receiving the product, the Seller, in agreement with the Supplier, will evaluate the actual alteration and, in the event of a positive finding, will repair or replace the goods at its own expense, no later than 30 (thirty) days from the date of receipt of the return. In the event of a negative response, the Seller will promptly communicate the negative outcome of the return procedure to the Customer, to whom no replacement product will be sent. In any case, the Customer may, at his own expense, collect the product from the Seller no later than 30 (thirty) days from communication of the negative outcome of the procedure.

3.7 The guarantee of conformity on products will be applied correctly if the following conditions are also fully respected: a.) the request to open the warranty intervention procedure contains information relating to the order code and reason for the return; b.) the returned products are sent to the Seller in a single shipment. The Seller, in fact, reserves the right not to accept products from the same order, returned and shipped at different times. The Seller reserves the right to ask the user to attach to the request to take advantage of the legal guarantee of conformity, the Order Confirmation and/or the DDT or other document that proves the date of purchase and the delivery date.

3.8 The Seller is not responsible or obligated to compensate for indirect, immaterial or collateral damages, including (without limitation): loss of profit, loss of revenue, production limitations, administrative or personal costs, loss of customers or third party legal action . The guarantee in question is valid only for products purchased by a customer residing within the Italian territory.

3.9 The limitation of liability referred to in articles 5.9 does not apply in the event of fraud, willful misconduct or serious error committed by the Seller, or serious injury or death caused by grossly negligent behavior of the Seller.

3.10 The Guarantee of conformity of the products is reserved for the customers of the site. It applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. Those who have purchased on the Site and who do not have the status of Customers will be subject to the guarantee for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relevant terms, forfeitures and limitations. Any faults or malfunctions caused by accidental events or the user's responsibility or by use of the product that does not comply with its intended use and/or as provided in the instructions for use are excluded from the scope of the Product Conformity Guarantee. of the product and in cases where you store the products in unsuitable places or exposed to bad weather, dirt or contaminants.